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In April-May 1999 an independent survey was conducted by MORI
into the customer satisfaction of people who had made complaints
to the Local Government Ombudsman service during 1998.
MORI's report and the questionnaire (with the responses marked
up) are published here. The MORI report and questionnaire are in
.pdf format. To view these files you will need the Adobe Acrobat
Reader software. It can be downloaded below free of charge.
The press release we issued about the MORI report is set out here
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