For help with making a complaint please call us on 0300 061 0614. (Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines, and will be included as part of any inclusive call minutes or discount schemes in the same way as geographic calls. Please note that calls may be recorded for training and quality purposes.)
The lines are open Monday to Friday from 8.30am to 5.00pm.
If you have a complaint, use the complaint form.
Alternatively, you can write to:
The Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH
Fax: 0330 403 4001
If you give us your email address we will generally contact you by email. If we email you, our email address will look like this one: email@example.com. Sometimes our emails go into your ‘junk’ folder so please check if you’re expecting a reply from us.
To make sure you receive emails from us, we recommend you add '@coinweb.lgo.org.uk' to your email safe senders list.
Our email system will only accept incoming emails that are below 20MB.
You can also text ‘call back’ to 0762 481 1595 (texts are charged at your normal message rate). And you can contact us using a textphone via the Text Relay service (formerly Typetalk).
If you want to make an enquiry, please telephone the helpline (see above), but please note that we cannot provide general advice about local government services.
To enquire about our training courses, or to make a booking, call 0330 403 4042 or email firstname.lastname@example.org
If you have a press enquiry – see our news and press section