Contact us

For advice on making a complaint, or to make a complaint over the telephone, please call the LGO Advice Team on 0300 061 0614 or 0845 602 1983. (Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines, and will be included as part of any inclusive call minutes or discount schemes in the same way as geographic calls. Please note that calls may be recorded for training and quality purposes.)

The Advice Team are available Monday to Friday from 8.30am to 5.00pm, except for the period 9.30am-10.30am, Tuesday to Friday. You can also text ‘call back’ to 0762 480 3014. And you can contact us using a textphone via the Text Relay service (formerly Typetalk).

There are three Local Government Ombudsmen in England. Each of them deals with complaints from different parts of the country, but all new complaints will go to the LGO Advice Team (see above). Make your complaint over the phone, or send it to:

The Local Government Ombudsman
PO Box 4771
Coventry  CV4 0EH

Fax: 024 7682 0001

If you have a complaint, use the complaint form or ring the Advice Team (see above).

If you want to make an enquiry, use the enquiry form, but please note that we cannot provide general advice about local government services. It is helpful if you include your telephone number with your enquiry.

If you wish to order publications or copies of the Ombudsmen's reports, use the publications order form or call 020 7217 4683.

To enquire about our training courses, or to make a booking, call 020 7217 4730 or email training@lgo.org.uk

If you have a press enquiry – see our news and press section