For advice on making a complaint, or to make a complaint over the telephone, please call the LGO Advice Team on 0845 602 1983 – or on 024 7682 1960 (please note that calls may be recorded for training and quality purposes). The Advice Team are available Monday to Friday from 8.30am to 5.00pm. You can also text ‘call back’ to 0762 480 4323.

There are three Local Government Ombudsmen in England. Each of them deals with complaints from different parts of the country, but all new complaints will go to the LGO Advice Team (see above). Make your complaint over the phone, or send it to:

The Local Government Ombudsman
PO Box 4771
Coventry  CV4 0EH

Fax: 024 7682 0001

If you wish to order publications or copies of the Ombudsmen's reports, you should ring 020 7217 4683, or send a publications order form.

The Local Government Ombudsmen are:

Tony Redmond Local Government Ombudsman 10th Floor Millbank Tower Millbank London SW1P 4QP Phone: 020 7217 4620 Fax: 020 7217 4621

Who deals with complaints from: London boroughs North of the River Thames (including Richmond but not including Harrow), Essex, Kent, Surrey, Suffolk, East and West Sussex, Berkshire, Buckinghamshire, Hertfordshire and the City of Coventry.

Anne Seex Local Government Ombudsman Beverley House 17 Shipton Road York YO30 5FZ Tel: 01904 380200 Fax: 01904 380269

Who deals with complaints from: City of Birmingham, Solihull MBC, Cheshire, Derbyshire, Nottinghamshire, Lincolnshire, Warwickshire and the North of England (except the cities of Lancaster, Manchester and York.

Jerry White Local Government Ombudsman The Oaks No 2 Westwood Way Westwood Business Park Coventry CV4 8JB Phone: 024 7682 0000 Fax: 024 7682 0001

Who deals with complaints from: London boroughs South of the River Thames (except Richmond) and Harrow; Trafford MBC; the cities of Lancaster, Manchester and York; and the rest of England, not included in the areas of Tony Redmond and Anne Seex. 

If you want to make a complaint to one of the Ombudsmen, please look at the leaflet "Complained to the council? Still not satisfied?" first, but if you need further advice before making your complaint or wish to make your complaint over the telephone, you should ring the LGO Advice Team (see top of page).

If you want to visit a council website, click here for a list of council websites.

If you want to find out about other Ombudsman Services click here for the British and Irish Ombudsman Association's web site.

If you have any comments about this website, please use the feedback form, but if you wish to ask a question, please use the request for information form instead.