Local Government Ombudsman
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Quality and efficiency

Complaint Outcomes: Social care archive 2011-12

 

Leeds City Council (10 012 561)
The Council wrongly kept a daughter from visiting her elderly mother in a care home.

29 November 2011

Staffordshire County Council (10 002 102 & 1 other)
The Council failed to meet an autistic teenager's educational and care needs.

28 November 2011

Newcastle City Council (08 003 256)
An investigation by two Ombudsmen highlighted significant failings in the care provided to a man in Newcastle who had Down’s syndrome.

23 November 2011

London Borough of Bexley (09 011 045)
The Council’s handling of a child protection investigation was seriously flawed.

16 November 2011

Northamptonshire County Council (09 006 887 & 1 other)
The Council failed to undertake regular reviews of care packages for two disabled service users.

16 November 2011

Peterborough City Council & Cambridgeshire County Council (09 018 565 & 567)
A boy with special educational needs lost a year’s full-time education as a result of faults by both Councils.

06 October 2011

Worcestershire County Council (09R004 363)
There were faults in the way the Council handled the care needs of a young man with cerebral palsy over several years.

30 August 2011

Kingston upon Hull City C (09 011 205)
There were serious failures by the Council in the way it responded to child protection referrals of two children.

01 August 2011

Worcestershire County Council (09 013 172)
An elderly woman with dementia did not receive adequate in-house care from the Council.

06 July 2011

St Helens Metropolitan Borough Council (08 020 142)
A joint investigation by the Health Service Ombudsman and the Local Government Ombudsman has revealed how a vulnerable adult in Merseyside, referred to as Mr B, was let down by the joint service provided by the NHS trust and St Helens MBC that were responsible for his care.

4 July 2011

Leeds City Council (refs 08 014 844, 08 022 022, 09 004 278 & 09 011 462)
Serious and extensive failures in the Council’s provision of education and care services resulted in substantial injustice for vulnerable children and their parents.

01 July 2011

Peterborough City Council (09 011 704)
The Ombudsman criticised two councils for the way they dealt with allegations made by a foster child against her foster carer's daughters.

14 June 2011

Lincolnshire County Council (09 013 564)
The Ombudsman criticised two councils for the way their dealt with allegations made by a foster child against her foster carer's daughters.

14 June 2011

Bristol City Council (09 005 944)
Bristol City Council criticised for the way it dealt with the care of an elderly woman living in a residential care home.

13 June 2011

London Borough of Bromley (08 019 214)
Council criticised for care of an elderly man who lived in unsatisfactory conditions at a care home arranged by the Council and received an inadequate standard of care for a considerable period of time, perhaps as long as 18 months.

9 June 2011

Welwyn Hatfield BC (10 001 961)
The Council did not take into account its legal duties to people with disabilities when it introduced car parking charges for blue badge holders.

23 May 2011

City of London (09 014 026)
City of London’s adult social care team failed to pay agreed funding for respite care - for over four-and-a-half years - for a woman with dementia.

19 May 2011

Liverpool City Council (10 008 979)
The Council’s failures meant that a disabled man had to wait too long for the level-access shower he had been assessed as needing.

04 April 2011