Local Government Ombudsman
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Quality and efficiency

Complaint Outcomes: Social care archive 2009-10

 

Liverpool City Council (08 005 858)
The Council failed to follow long-established guidance when social workers who had no specific training assessed the age of an unaccompanied asylum-seeking girl.

24 March 2010

London Borough of Enfield (08 006 408)
Joint report on two cases (also LB Havering 07A10429) with Health Service Ombudsman on mental health services.

11 March 2010

London Borough of Havering (07A10429)
Joint report on two cases (also LB Enfield 08 006 408) with Health Service Ombudsman on mental health services.

11 March 2010

London Borough of Waltham Forest (08 016 986)
Inadequate response to a girl’s requests for help as a child in need.

21 October 2009

Bury Metropolitan Borough Council (07C03887)
A family including two seriously disabled children spent three years in unsuitable accommodation as a result of failures by the Council.

14 October 2009

Lincolnshire County Council (07C01269) & West Lindsey District Council (07C09724)
A disabled man was without suitable improved bathroom facilities for three years as a result of failures by two Councils.

14 October 2009

London Borough of Croydon (07B04696 + one other)
The Council failed to recognise a family’s needs over a period of four years.

24 September 2009

London Borough of Lambeth (08 013 283)
The London Borough of Lambeth failed a young person who looked to the Council for support, advice and assistance when leaving its care.

18 May 2009

Kent County Council (08 005 202)
The Council failed to assess and adequately meet the needs of a family with two children with learning difficulties.

18 May 2009