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Quality and efficiency

Complaint Outcomes: Social care archive 2006-07

 

Birmingham City Council (05C14043, 05C14757)
A young girl was deprived of four years of family life by Council failures.

13 March 2007

Kirklees Metropolitan Borough Council (05C04684)
An elderly disabled woman, her son and her disabled daughter were “passed from one department to another” when trying to sort out housing problems.

28 February 2007

Sheffield City Council (05C06420)
Elderly woman who died after an accident in her home was failed by the system supposed to protect her.

20 February 2007

Oldham Metropolitan Borough Council (05C08648)
Consultation on changes to care service charges failed to explain exactly what the proposals were.

29 January 2007

Liverpool City Council (05C08592)
An elderly disabled man did not receive the home care services that an external agency was being paid to provide to meet his assessed needs.

17 January 2007

Stockport Metropolitan Borough Council (05C07774)
Failure to treat the vulnerable young tenant of a supported tenancy as a 'vulnerable adult'.

14 December 2006

Staffordshire County Council (05/B/10487)
Failure to stop the bullying of a looked-after child in a residential unit, and then mishandling his complaints.

14 December 2006

Essex County Council (05A01826) & Kent County Council (05A04531)
Essex CC at fault in deciding to move a young man with learning difficulties to Kent when it was told there was no suitable education available, while Kent CC was at fault in failing to provide appropriate education while he was living there.

04 December 2006

Trafford Metropolitan Borough Council (04C17057)
Failure to advise elderly woman with mental health problems about change to period when she would have to repay renovation grant if she sold her home.

30 November 2006

Northamptonshire County Council (05B00611)
Faults in the provision of social services and education for severely disabled girl.

30 November 2006

Staffordshire County Council (04B09459)
Mishandling of an investigation into alleged abuse at a children's home.

09 October 2006

London Borough of Wandsworth (05B02414)
Flawed assessments led to over £27,000 in nursing care charges for elderly woman who only needed residential care.

27 September 2006

Oldham Metropolitan Borough Council (04C12489)
Failure to address the impact on existing residents of a social services care home of problems caused by new resident.

07 September 2006

London Borough of Croydon (05B00246)
The Council took too long to carry out necessary adapations to a disabled man’s home.

24 July 2006

Stafford Borough Council (05B06334)
Incorrect assessment for a disabled facilities grant led to a man remaining in residential care and separated from his family for longer than necessary.

20 July 2006

Leeds City Council (04C16622)
Delay in providing adaptations to meet the needs of a disabled man.

04 May 2006

Northumberland County Council (05C07195)
Unacceptable delay in assessing an elderly disabled woman who wanted a a stairlift installed in her home.

18 April 2006