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Complaint outcomes: Social care

This section covers complaints about:

  • adult care services, such as
    • care for the elderly 
    • support for adults with mental or physical disabilities

  • children and family services, such as
    • adoption and fostering
    • support for children and families
    • support for children with mental and physical disabilities
    • children in care
    • child protection

 

Recent cases in this category are shown below.

Leeds City Council (10 012 561)
The Council wrongly kept a daughter from visiting her elderly mother in a care home.

29 November 2011

Staffordshire County Council (10 002 102 & 1 other)
The Council failed to meet an autistic teenager's educational and care needs.

28 November 2011

Newcastle City Council (08 003 256)
An investigation by two Ombudsmen highlighted significant failings in the care provided to a man in Newcastle who had Down’s syndrome.

23 November 2011

London Borough of Bexley (09 011 045)
The Council’s handling of a child protection investigation was seriously flawed.

16 November 2011

Northamptonshire County Council (09 006 887 & 1 other)
The Council failed to undertake regular reviews of care packages for two disabled service users.

16 November 2011