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Complaint outcomes: Social care

This section covers complaints about:

  • adult care services, such as
    • care for the elderly 
    • support for adults with mental or physical disabilities

  • children and family services, such as
    • adoption and fostering
    • support for children and families
    • support for children with mental and physical disabilities
    • children in care
    • child protection

 

Recent cases in this category are shown below.

London Borough of Redbridge (09 009 572)
Failures by the London Borough of Redbridge meant that an elderly disabled man lost the use of his disabled parking permit for 23 weeks.

11 August 2010

Liverpool City Council (08 005 858)
The Council failed to follow long-established guidance when social workers who had no specific training assessed the age of an unaccompanied asylum-seeking girl.

24 March 2010

London Borough of Enfield (08 006 408)
Joint report on two cases (also LB Havering 07A10429) with Health Service Ombudsman on mental health services.

11 March 2010

London Borough of Havering (07A10429)
Joint report on two cases (also LB Enfield 08 006 408) with Health Service Ombudsman on mental health services.

11 March 2010

London Borough of Waltham Forest (08 016 986)
Inadequate response to a girl’s requests for help as a child in need.

21 October 2009