Local Government Ombudsman
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Plymouth City Council (06B15306)

Planning enforcement                Maladministration causing injustice

21 January 2008

Plymouth City Council delayed in taking enforcement action over non-compliance with planning conditions at industrial premises. The Ombudsman said that, in view of the number of residents’ complaints about noise and odour nuisance, “I consider that the Council should have acted much sooner to secure implementation of an adequate environmental protection scheme”.

‘Mr Moore’ (not his real name for legal reasons) complained that the Council did not consult him or his neighbours about a planning application for industrial premises near his home and failed to ensure compliance with the planning permission issued in 2001.

The Ombudsman found that the Council correctly applied its neighbour notification policy, but failed to monitor whether the company operating on the site was complying with planning conditions. Mr Moore and his neighbours made several complaints about noise and fumes from the company’s operations, and the Council’s failure to ensure prompt compliance with planning conditions resulted in delay in securing an acceptable environmental protection scheme. 

Remedy

The Ombudsman found maladministration causing injustice and recommended that the Council:

  • pay Mr Moore £5,000 in recognition of the injustice he suffered and his time and trouble in pursuing his complaint;
  • write to Mr Moore to inform him of the outcome of the most recent assessment of whether there was a statutory nuisance;
  • write to Mr Moore at least once every two months to keep him informed of the Council’s progress in securing an adequate environmental protection scheme; and
  • review the adequacy of its arrangements for planning enforcement, including resources allocated to the function, in order to satisfy itself that they are fit for purpose.

LGO satisfied with Council's response: 21 May 2009

Date Updated: 10/12/09