Local Government Ombudsman
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Quality and efficiency

Complaint Outcomes: Local taxation archive 2005 to date

 

Torbay Council (10 002 564)
Council failings led it to make a man with mental health problems bankrupt.

04 May 2011

Slough Borough Council (10 007 469)
Bailiffs’ practice of threatening to take low value items and charging fees for doing so was criticised by the LGO.

12 April 2011

Manchester City Council (07B10432 FR)
The Council has refused to pay compensation for injustice caused by its approach to recovering council tax debt through bankruptcy proceedings.

29 March 2011

Brighton & Hove City Council (08 014 087)
There was a significant failure in the way Brighton & Hove City Council made a woman bankrupt for unpaid council tax and parking fines.

03 February 2010

Thurrock Council (09 006 694)
The Council charged an illegal £400 fee for administering a council tax payment plan it had agreed as an alternative to making a man bankrupt,

03 February 2010

London Borough of Newham (08 019 113)
The Council made a woman with mental illness bankrupt for council tax debts, without considering whether this was a suitable recovery method in the circumstances.

28 September 2009

Manchester City Council (07B10432)
There were “significant failings” in the way Manchester City Council used bankruptcy proceedings to recover council tax debt.

22 September 2009

Slough Borough Council (08 009 315)
The council tax department failed to suspend bailiff action against a woman when it was advised that she was totally dependent on its own social services.

26 March 2009

Exeter City Council (08 002 300)
Exeter City Council made a woman bankrupt for unpaid council tax without making proper enquiries into her health problems.

04 March 2009

London Borough of Camden (07A12661)
Unreasonably making a woman bankrupt for non-payment of council tax even though she had mental health difficulties and was unable to conduct her own affairs.

10 July 2008

Wolverhampton City Council (06B16600)
Council made a man bankrupt over non-payment of his council tax debt, without fully considering all the alternatives.

31 March 2008

London Borough of Brent (05A17099)
Failing to consider Anti-Poverty Strategy when seeking recovery of underpaid council tax from a man after wrongly granting him a discount.

26 February 2007

Redcar & Cleveland Borough Council (05C03367)
Fettering of discretion in refusing to consider request for council tax reduction.

27 September 2006