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Homelessness Maladministration causing injustice
18 January 2005
‘Mr Wise’ (not his real name for legal reasons) complained that the Council did not respond properly when he and his family of 10 presented themselves as being homeless during the summer of 2003, with the result that they suffered humiliation, upset and distress at having to repeatedly find their own accommodation at great inconvenience.
The Ombudsman found that the Council failed to provide the family with a written decision with reasons for that decision and guidance upon their right of review, and that it failed to provide interim accommodation for the family while making its enquiries. The result was that they had to find and pay for accommodation themselves.
The Ombudsman found maladministration causing injustice and recommended that the Council reimburse Mr Wise for the actual cost of accommodating the family for a six-week period, with a further £1,000 compesnation for distress during this period.
Date Updated: 01/03/10
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download