Local Government Ombudsman
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Quality and efficiency

Complaint Outcomes: Housing archive 2011-12

 

London Borough of Ealing (10 016 936)
The Council's two-and-a-half year delay in responding to a request for help left a disabled woman at risk and effectively housebound.

16 February 2012

London Borough of Havering (10 008 622)
The Council failed to consider its duties under the Disability Discrimination Act when it didn’t rehouse a family with a disabled daughter in a suitable property even though they had top priority.

12 January 2012

Brighton & Hove City Council (10 021 844)
The Council delayed excessively in repairing serious damage to a tenant’s flat after a flood.

12 December 2011

Northampton BC (10 009 388)
The Council wrongly refused a disabled facilities grant (DFG) application for an extension so a disabled man could access bathing facilities.

19 October 2011

London Borough of Hounslow (10 019 388)
The Council failed to provide adequate help to a homeless woman fleeing domestic violence.

05 October 2011

London Borough of Lambeth (09 014 729 and two others)
Three Council tenants experienced significant delays and inconvenience because of delay in putting right serious disrepair in their homes.

11 July 2011

Liverpool City Council (10 008 979)
The Council’s failures meant that a disabled man had to wait too long for the level-access shower he had been assessed as needing.

04 April 2011