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Housing repairs Maladministration causing injustice
7 May 2008
Concerns about Basildon District Council’s ability to complete housing repairs in a timely and effective manner were again highlighted by the Ombudsman. He said that after he had issued a critical report in April 2007, the Council had told him it had implemented measures to ensure it provides a responsive repair service for its tenants. He commented “The fact that I have cause to issue a further report a year on would indicate that those measures are not proving wholly effective.” ‘Mr and Mrs Champion’ (not their real names for legal reasons) were council tenants who experienced a number of leaks from the roof and balcony into their home. They reported these to the Council on a number of occasions, but contractors failed to attend or to complete effective repairs. The delays in attending to the repairs totalled 15 months. The Ombudsman found maladministration causing injustice. The delays in completing repairs were unacceptable and greatly affected Mr and Mrs Champion’s ability to enjoy living in their home. Also, the time and trouble they had to take trying to get the Council to resolve the leaks was excessive.
Remedy
The Council, after involvement from the Ombudsman’s office:
LGO satisfied with Council's response: 7 August 2009
Date Updated: 10/12/09
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download