Local Government Ombudsman
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Quality and efficiency

Complaint Outcomes: Housing archive 2008-09

 

London Borough of Redbridge (07A03275)
Failure to take sufficient account of a man’s hearing disability when dealing with his homelessness application.

23 March 2009

Medway Council (08 008 647)
The Council mishandled the housing application of a woman who had fled domestic violence in another borough.

23 March 2009

North Devon District Council (07B02080 + four others)
North Devon District Council's systems for dealing with the interest generated in Government funds for home improvements were simply not good enough.

26 November 2008

London Borough of Lambeth (07B15371)
Repeated delay in completing repairs to a tenant's home.

04 September 2008

Canterbury City Council (07A00415)
Failure to sort out problems of toilet blockages for some four years.

11 August 2008

London Borough of Islington (06A16128)
Failure to consider needs of disabled residents when installing a new heavy front door in communal block.

04 August 2008

South Tyneside Metropolitan Borough Council (06C18619, 07C01489)
Failure to respond to serious complaints made by two elderly residents of a sheltered housing scheme about the behaviour of the warden.

30 July 2008

London Borough of Haringey (06A12508)
Wrong test on duty to offer interim accommodation applied to woman's homelessness application.

24 July 2008

London Borough of Lambeth (07B01138, 05232)
Delay in deciding whether or not to accept a full housing duty to two homelessness applicants.

30 June 2008

Kirklees Metropolitan Borough Council (07C05809)
A quadriplegic young man was confined to two unsuitable rooms in his home without suitable facilities as a result of Council failures.

26 June 2008

Sheffield City Council (06C16349)
A disabled man suffered unnecessary indignity and inconvenience as a result of Sheffield City Council’s failures over the adaptation of his home to meet his needs.

26 June 2008

Walsall Metropolitan Borough Council (07B07346)
Council mishandled disabled facilities grant.

17 June 2008

Basildon District Council (07A07800)
Failure to complete effective repairs to tenants' roof.

07 May 2008