Complaint Outcomes: Housing archive 2006-07

Kirklees Metropolitan Borough Council (05C04684)
An elderly disabled woman, her son and her disabled daughter were “passed from one department to another” when trying to sort out housing problems.

28 February 2007

Milton Keynes Council (05A02280)
Failure to deal with neighbour nuisance or treat housing transfer request for man with cystic fibrosis with sufficient urgency.

08 January 2007

Stockport Metropolitan Borough Council (05C07774)
Failure to treat the vulnerable young tenant of a supported tenancy as a 'vulnerable adult'.

14 December 2006

Trafford Metropolitan Borough Council (04C17057)
Failure to advise elderly woman with mental health problems about change to period when she would have to repay renovation grant if she sold her home.

30 November 2006

Thurrock Council (05A09461)
Serious failings in repeatedly failing to take homelessness applications from a woman who had fled domestic violence.

24 October 2006

London Borough of Croydon (05B00679)
Delay in assessing needs of family for housing transfer, where mother had mobility and other health problems.

09 October 2006

Stonebridge Housing Action Trust (05A07668)
Failure to carry out effective repairs to prevent water penetration and remedy damage from leaks.

13 September 2006

Macclesfield Borough Council (04C17184)
Delay over right to buy application meant couple paid much higher price than they should have done.

29 August 2006

Stafford Borough Council (05B06334)
Incorrect assessment for a disabled facilities grant led to a man remaining in residential care and separated from his family for longer than necessary.

20 July 2006

Nottingham City Council (04C18012)
Compound failures in handling the rehousing of a homeless woman and her family, her housing benefit and her rent account.

12 July 2006

East Dorset District Council (05B08409)
Mishandling of homeless man's housing application by a housing association that was contracted by the Council to carry out some housing functions.

22 June 2006

Oxford City Council (03B13806)
Failure to properly implement rent charging system for sheltered flats, so tenant was overcharged for more than 10 years.

31 May 2006

London Borough of Barnet (04A09817)
Failures in handling of homelessness application from woman with post-traumatic stress disorder.

16 May 2006