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Housing sales/leaseholds Maladministration causing injustice
18 January 2006
‘Miss Holman’ (not her real name for legal reasons) complained that, in 2003, when she attempted to exercise her right to buy her home based upon an offer the Council had made in August 2001, she was told that she would have to make a fresh application. Miss Holman bought her home and paid a price based upon a valuation determined in September 2003, but she later learned that she could have bought her home at a figure based upon the earlier valuation.
The Council readily and speedily acknowledged that it had been at fault in not allowing Miss Holman the opportunity to buy her home at the price determined by the earlier valuation. The Council admitted that other people in similar circumstances had been allowed to buy their homes in a way denied to Miss Holman. The Ombudsman commended the Council for its positive response to this complaint but felt that, in the public interest and specifically to alert others who might have been similarly affected, she should issue a public report.
In recognition of its faults, the Council agreed to: • refund to Miss Holman the difference between the two offers; and • compensate her for any losses she had suffered and for her time and trouble in pursuing her complaint.
Date Published: 19/02/10
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download