Complaint outcomes: Housing

Broadly, this section covers complaints about:

• council housing allocations
• homelessness
• council housing repairs
• managing tenancies, such as successions, terminations, garages, gardens and rent accounts
• sales and leaseholds, such as right to buy and leaseholder services
• regeneration and improvement, such as improvements to estates, blocks or individual homes
• private housing grants, such as disabled facilities grants
• private housing repair notices
• private housing landlord behaviour, such as unlawful eviction and harassment

Recent cases in this category are shown below.

London Borough of Hammersmith & Fulham (09 001 262)
Failure to consider taking a homelessness application from a pregnant woman when she left her accommodation.

13 January 2010

Bury Metropolitan Borough Council (07C03887)
A family including two seriously disabled children spent three years in unsuitable accommodation as a result of failures by the Council.

14 October 2009

Lincolnshire County Council (07C01269) & West Lindsey District Council (07C09724)
A disabled man was without suitable improved bathroom facilities for three years as a result of failures by two Councils.

14 October 2009

Canterbury City Council (08 017 330)
A pregnant woman with mobility problems sleeping on her mother’s floor was caused injustice by the Council’s handling of her and her partner’s homelessness application.

12 October 2009

London Borough of Lambeth (07B09106)
The Council failed to inform tenants that it had bought the freehold of their property.

28 September 2009