Complaint outcomes: Housing

Broadly, this section covers complaints about:

• council housing allocations
• homelessness (see link to 'other publications' in related content box, for article on homelessness complaints, and link to 'advice and guidance' for a Focus report on homelessness)
• council housing repairs
• managing tenancies, such as successions, terminations, garages, gardens and rent accounts
• sales and leaseholds, such as right to buy and leaseholder services
• regeneration and improvement, such as improvements to estates, blocks or individual homes
• private housing grants, such as disabled facilities grants
• private housing repair notices
• private housing landlord behaviour, such as unlawful eviction and harassment

Recent cases in this category are shown below.

London Borough of Havering (10 008 622)
The Council failed to consider its duties under the Disability Discrimination Act when it didn’t rehouse a family with a disabled daughter in a suitable property even though they had top priority.

12 January 2012

Brighton & Hove City Council (10 021 844)
The Council delayed excessively in repairing serious damage to a tenant’s flat after a flood.

12 December 2011

Northampton BC (10 009 388)
The Council wrongly refused a disabled facilities grant (DFG) application for an extension so a disabled man could access bathing facilities.

19 October 2011

London Borough of Hounslow (10 019 388)
The Council failed to provide adequate help to a homeless woman fleeing domestic violence.

05 October 2011

London Borough of Lambeth (09 014 729 and two others)
Three Council tenants experienced significant delays and inconvenience because of delay in putting right serious disrepair in their homes.

11 July 2011