Complaint outcomes: Housing

Broadly, this section covers complaints about:

• council housing allocations
• homelessness
• council housing repairs
• managing tenancies, such as successions, terminations, garages, gardens and rent accounts
• sales and leaseholds, such as right to buy and leaseholder services
• regeneration and improvement, such as improvements to estates, blocks or individual homes
• private housing grants, such as disabled facilities grants
• private housing repair notices
• private housing landlord behaviour, such as unlawful eviction and harassment

Recent cases in this category are shown below.

Harlow District Council (09 005 422)
The Council’s delay in repairing a ceiling leak meant that a young woman was unable to use her bedroom for 18 months.

14 April 2010

Lewes District Council (09 001 059)
It took the Council nearly three years to process and agree a disabled facilities grant for an extension to meet the needs of a disabled child.

06 April 2010

London Borough of Hammersmith & Fulham (09 001 262)
Failure to consider taking a homelessness application from a pregnant woman when she left her accommodation.

13 January 2010

Bury Metropolitan Borough Council (07C03887)
A family including two seriously disabled children spent three years in unsuitable accommodation as a result of failures by the Council.

14 October 2009

Lincolnshire County Council (07C01269) & West Lindsey District Council (07C09724)
A disabled man was without suitable improved bathroom facilities for three years as a result of failures by two Councils.

14 October 2009