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Torbay Borough Council (05B09309, 05B13941)

Planning enforcement & Environmental health

Maladministration causing injustice

20 July 2006

Representatives of residents at two caravan parks complained that the Council had delayed in taking enforcement action against the site owners for their failure to comply with the conditions in their site licences. Residents were left to live on their caravan sites in conditions that had fallen seriously below the expected standards.

The Ombudsman upheld their complaints about the delay and criticised the Council’s failure to take enforcement action especially on the most serious breaches of the site licence conditions over a period of 15 months. The most serious breaches related to the poor state of the access roads, failure to inspect electrical installations and disrepair of the sewage treatment plant.

The Ombudsman finds maladministration causing injustice and the Council has agreed to make a payment of £2,500 to each of the Residents’ Associations on two sites to remedy the injustice to the residents living permanently on the sites between January 2004 and April 2005. The Ombudsman considers this to be a satisfactory remedy for their complaints.

Date Published: 22/01/09