Complaint outcomes: Education
This section covers complaints about:
- special educational needs
- school admissions (click on 'Advice and guidance' in the 'related content' box to see our Focus report on school admissions)
- school exclusions
- school transport
- student support
There are some other education matters we can look at, but they give rise to very few complaints so there may not be information about them here. These include things such as school repairs, school trips, school crossing patrols, and the treatment of parents.
More information about schools complaints can be found here.
A 2009 note on the role of the LGO in considering school admissions complaints is available as a download (see right-hand column of page and scroll down).
Recent cases in this category are shown below.
Staffordshire County Council (10 002 102 & 1 other)
The Council failed to meet an autistic teenager's educational and care needs.
28 November 2011
Peterborough City Council & Cambridgeshire County Council (09 018 565 & 567)
A boy with special educational needs lost a year’s full-time education as a result of faults by both Councils.
06 October 2011
Bishop Vesey's Grammar School (10 004 884)
Bishop Vesey's Grammar School’s handling of admission appeals was seriously flawed.
22 September 2011
Bradford City Council (09R012 826)
The Council unreasonably refused to award free school travel passes to a woman’s daughters after having done so for her elder son to go to the same school.
06 July 2011
Leeds City Council (refs 08 014 844, 08 022 022, 09 004 278 & 09 011 462)
Serious and extensive failures in the Council’s provision of education and care services resulted in substantial injustice for vulnerable children and their parents.
01 July 2011