Complaint outcomes: Education
This section covers complaints about:
- special educational needs
- school admissions
- school exclusions
- school transport
- student support
There are some other education matters we can look at, but they give rise to very few complaints so there may not be information about them here. These include things such as school repairs, school trips, school crossing patrols, and the treatment of parents.
The Ombudsman cannot look at internal school matters such as curriculum, bullying and discipline.
A 2009 note on the role of the LGO in considering school admissions complaints is available as a download (see right-hand column of page and scroll down).
Recent cases in this category are shown below.
Reading School (08 011 742)
An appeal panel for Reading School mishandled an appeal against the refusal of a place at the School for a boy with a hearing problem.
28 January 2010
Slough Grammar School (08 013 094 and one other FR)
The Ombudsman is not satisfied with the response of Slough Grammar School to a report he issued earlier this year criticising its mishandling of school admission appeals.
19 November 2009
Ravensbourne School, Bromley (08 014 474)
There were "significant breaches" of the School Admission Appeals Code in an appeal conducted at Ravensbourne School.
28 September 2009
Essex County Council (08 014 997)
The Council delayed unnecessarily in providing an assessment for a girl with special educational needs.
28 September 2009
London Borough of Croydon (07B04696 + one other)
The Council failed to recognise a family’s needs over a period of four years.
24 September 2009