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London Borough of Newham (09 003 325) The Council gave wrong advice to a woman about local housing allowance (LHA), leaving her with rent arrears.
09 November 2010
Luton Borough Council (07B10865) The Council wrongly evicted a vulnerable tenant for rent arrears while a housing benefit appeal was pending.
27 August 2009
London Borough of Havering (08 005 922) The Council let out a flat that had major gas leaks in the system and no heating or hot water, and then delayed two months in addressing the problems.
16 June 2009
London Borough of Haringey (07A04966) Failure to consider a landlord's concerns over direct contact with tenant.
30 January 2008
London Borough of Ealing (06A15371) Delay of 14 months in paying housing benefit after a resident won her appeal at tribunal against refusal of her claim.
06 December 2007
Northampton Borough Council (05B16773) Taking repossession action and instructing bailiffs to collect council tax arrears from a woman while her benefits entitlement was unresolved.
27 June 2007
Kirklees Metropolitan Borough Council (05C04684) An elderly disabled woman, her son and her disabled daughter were “passed from one department to another” when trying to sort out housing problems.
28 February 2007
London Borough of Brent (05A18870) Wrongly taking recovery action against a woman for a council tax debt she did not owe.
27 February 2007
Nottingham City Council (04C18012) Compound failures in handling the rehousing of a homeless woman and her family, her housing benefit and her rent account.
12 July 2006
London Borough of Waltham Forest (05A05092) Delay in transferring tenancy to elderly woman following her husband's death, and failure to suspend rent recovery action pending a decision on a housing benefit claim.
28 March 2006
Northampton Borough Council (04B10719 + one other) Misdirection with regard to the status of a housing benefit claim led to a tenant being wrongly evicted from his council tenancy. Failure to inform him that his personal possessions had been destroyed.
21 November 2005
Southend-on-Sea Borough Council (03A14278) Faults in handling housing benefit claims of man with mental health problems, and lack of liaison between the Council’s Housing and Borough Treasurer’s Departments.
27 June 2005