Local Government Ombudsman
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Complaint outcomes: Benefits

This section covers complaints about:

  • housing benefit, and
  • council tax benefit

 

Recent cases in this category are shown below.

London Borough of Newham (09 003 325)
The Council gave wrong advice to a woman about local housing allowance (LHA), leaving her with rent arrears.

09 November 2010

Luton Borough Council (07B10865)
The Council wrongly evicted a vulnerable tenant for rent arrears while a housing benefit appeal was pending.

27 August 2009

London Borough of Havering (08 005 922)
The Council let out a flat that had major gas leaks in the system and no heating or hot water, and then delayed two months in addressing the problems.

16 June 2009

London Borough of Haringey (07A04966)
Failure to consider a landlord's concerns over direct contact with tenant.

30 January 2008

London Borough of Ealing (06A15371)
Delay of 14 months in paying housing benefit after a resident won her appeal at tribunal against refusal of her claim.

06 December 2007