Complaint outcomes
This section includes all the investigation reports published since 1 April 2005. They are organised by subject. To browse through summaries of the latest reports on a particular subject, choose one of the options in the menu on the left. You can also download the full report. If you require a report that was published before 1 April 2005 please ring 020 7217 4683 or use the publications order form (there are lists of earlier reports by subject in the 'downloads' box on each subject page in this section, and a few frequently-requested older reports are available to download in the social care, education, local taxation & transport and highways sections).
During the investigation of some complaints, the authority agrees to take some action which we consider to be a satisfactory response, and our enquiries are discontinued. Summaries of some of these ‘local settlement’ cases are included in our annual Digest of cases.
To search for a particular report use the search facility below. You can search for reports against a particular council (enter the name in the 'authority name' box), on a particular topic (enter any term in the 'keyword' box), and/or from a particular period (enter a date range using the date boxes). You can also search on a particular type of authority by selecting from the drop down list - for example just searching for reports against county councils.
If searching using 'authority type' field or the 'date' fields, you must put in a 'keyword' as well, or you will not get any results.
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