From 1 April 2008, we have a new advice service – the LGO Advice Team. You can call an adviser,  who will listen to you and say whether we can consider your complaint. If we can the adviser will take down the details, explain our role and tell you what will happen next. To contact them, please call 0845 602 1983 or 024 7682 1960 (please note that calls may be recorded for training and quality purposes). The service is available from 8.30am to 5.00pm, Monday to Friday.

We cannot deal with complaints about Housing Associations - these are dealt with by the Housing Ombudsman Service.

The complete leaflet 'Complained to the council? Still not satisfied?' is available here in .pdf format. To view this file you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge.

	Complained to the council? Still not satisfied?
	Complaint form

This leaflet is also available in large print format. Please use the publications order form (see below) to order a copy in one of these formats, or telephone 020 7217 4683.

For a full list of the authorities the Ombudsman can investigate see section 2 of the Guide to Advisers.

For information on making a complaint about school admissions, please click here.

For information on how the LGO can now carry out joint investigations with the Parliamentary and Health Service Ombudsman (for example, on complaints which are about a council’s social services department and the NHS), see our fact sheet on the recent Regulatory Reform Order.

For guidance for advocates and advisers working with children and young people, see our leaflet:

Complaints by children and young people - How we can help

Click To Download Acrobat Reader

Or you can order it by email using our publications order form.

If you want to visit your council's website, click here for a list of council sites.

We also have a leaflet called "How the Ombudsman will deal with your complaint" which includes more detailed information. We send this to people who have made a complaint to the Ombudsman. It is also available here in .pdf format.

How the Ombudsman will deal with your complaint

This leaflet is also available in large print format. Please telephone 020 7217 4683 to order a copy in any of the available formats.

If you have already used our service and you have a complaint about how we dealt with you, please see our leaflet: "How to complain about us"

We have policies on how we will respond to unreasonably persistent complainants and to complainants displaying unacceptable behaviour.

We no longer produce any written information in languages other than English. Instead, our Advice Team has access to a telephone interpreting service and we encourage people who cannot speak English to telephone on 0845 602 1983 or 024 7682 1960 and ask to speak to an adviser through an interpreter.

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