Outcomes/Remedies

There are several ways that a decision could be made on a complaint to the Ombudsman:

If we do not find sufficient evidence of maladministration causing injustice, or if we feel that the complaint is outside of jurisdiction we will write to you explaining why. We will of course consider any comments you may wish to make.

If we do find fault in the council’s actions that has affected your client, we can ask the council to take action to put things right. There are many possible ways of doing this. Examples include asking the council to:

• Make an apology
• Pay compensation
• Carry out repairs
• Take action to make a decision which should have happened before
• Reconsider a decision which was not taken properly
• Improve procedures
• Consider enforcement action against an unauthorised building
• Hold a fresh school admissions appeal
• Review a housing benefit claim and pay benefit due

The Ombudsman will take into account your client’s views when deciding on the most appropriate remedy or settlement. Most of our decisions are made by letter. Sometimes we have to issue a formal report.
For more information on remedies click here