Has the fault affected your client in some way? (injustice)

There is no fixed definition of injustice but it can include:

• hurt feelings, distress, worry, or inconvenience
• loss of right or amenity
• not receiving a service
• financial loss or unnecessary expense
• time and trouble in pursuing a justified complaint

The injustice must arise from the fault by the council, for example:

• delay in processing a housing benefit claim or appeal leading to possession action for rent arrears
• delay in carrying out repairs leading to a period of unsatisfactory housing conditions
• failure to investigate or respond to complaints of noise nuisance causing excessive disturbance
• recovering an overpayment of council tax benefit while an appeal is outstanding, leading to recovery action by bailiffs