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Below is a general guide for people who advise members of the public who have complaints against their council. This will help you decide whether the matter being complained of is one the Ombudsman can look at, and what will happen if you help someone to make a complaint. We also have additional information for advocates and advisers who work with children and young people. See our leaflet (PDF) about our service for dealing with complaints from children and young people, and our Casebook on children and young people (PDF), which includes examples of complaints we have investigated. The information contained here is intended as a general guide. If you are in any doubt about whether the Local Government Ombudsman may consider a complaint, or would like some advice about whether a referral is appropriate, please telephone the LGO Advice Team on 0845 602 1983 – or on 024 7682 1960 (please note that calls may be recorded for training and quality purposes). When you call the LGO Advice Team please tell them that you are an adviser phoning from an advice agency.
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