> | Accessiblity Options | Text Only | Text Size: A+ A- Reset | Links | Site Map
LGO Advice Team: 0300 061 0614
Click here for speech assisted browser support
Files with this symbol are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download
Anyone who claims to have suffered an injustice relating to a care service can complain. This could be:
Some complaints are against the local authority that has arranged and is managing the care. Others are against the care provider, when there is a private contract between the provider and service user. Some complaints span the two. Our new and previously existing powers combined enable us to deal effectively with complaints that involve the actions of both local authorities and care providers.
Complaints can be made on behalf of someone else. The person using the service should usually make their own complaint unless there is good reason why they cannot. It must be clear that you have consent from the service user to act for them, or some legal authority to do so. We may not accept your complaint otherwise unless you have a separate injustice of your own.
Date Updated: 06/10/11
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download