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LGO Advice Team: 0300 061 0614
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If we find there was fault that caused injustice, we will recommend suitable ways to resolve the matter. This could include an apology, changes to the service or financial redress. We want to use the lessons learned to improve care delivery for everyone. We plan to publish information about important issues that we identify through our investigation of complaints.
We can also inform the Care Quality Commission (CQC) and local authorities about the complaints made to us and the decisions we make.
Date Updated: 05/10/10
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download