Local Government Ombudsman

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Surveys

Adult social care complaints 2011

Following the extension of our role, we commissioned research into the state of complaint handling in the adult social care sector. The aim was to understand what works well and what needs to be improved, from a range of different perspectives. See below.

Customer satisfaction 2010

Our most recent research is a qualitative study by Ipsos MORI based on interviews and group discussions held in 2010. See below.

Customer satisfaction 2007

In summer 2007, an independent survey was conducted by Ipsos MORI into customer satisfaction of people who made complaints to the Local Government Ombudsman service during 2006/07. This was a telephone survey, broadly similar to the one conducted in 1999. For more details, see below.

Customer satisfaction 2005

In spring 2005 we commissioned an independent study of customer satisfaction with our services to explore the current issues surrounding customer satisfaction and to use the feedback to help make improvements to our service. For more details, see below.

Public awareness 2003

In May-July 2003 an independent survey was conducted by MORI into awareness of the Local Government Ombudsmen, and the Parliamentary and Health Service Ombudsman, among the general public and among advisory bodies. For more details, see below.

Customer satisfaction 1999

In April-May 1999 an independent survey was conducted by MORI into the customer satisfaction of people who had made complaints to the Local Government Ombudsman service during 1998. For more details, see below.

Date Updated: 01/02/12