Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Festive Opening Hours:  

We are open on Christmas Eve

We are closed in between Christmas and New Year

We reopen at 8.30am on 2 January

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Ombudsman report shares lessons from planning complaints

The Local Government Ombudsman (LGO) has published a special report that shares the lessons learned from the complaints it receives about planning and development.

NEW! A Case in Point December has been issued

The latest edition of A Case in Point, our regular newsletter that highlights the broad range of subjects that we cover, has been issued.

Vacancies: London office

We are currently recruiting for Investigators in our London Office