Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

We are moving offices this week and you may not be able to contact us by phone. We are expecting disruption from 2pm on Wednesday 8 July until Monday 13 July at 10.30am.

Our helpline is closed on Wednesday afternoon from 2pm and on Friday afternoon from 12.30pm. It is open as normal on Thursday 8 July. It will reopen at 10.30am on Monday 13 July. Our website is not affected by the move so you can still complain online.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Ombudsman report suggests council complaints system under pressure

The Local Government Ombudsman (LGO) has warned that the complaints system in local government is under increasing pressure, in a new report.

Mother and baby separated due to council’s disproportionate and arbitrary actions

North East Lincolnshire Council has been heavily criticised by the Ombudsman after social workers arbitrarily removed a young baby from her mother’s care and handed the child over to her father.

Greater consideration of Armed Forces Covenant needed by local authorities, Ombudsman warns

It’s not enough for councils just to pay lip service to the Armed Forces Covenant, the Local Government Ombudsman (LGO) has warned.