Local Government Ombudsman
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Summary: We've designed this website to be accessible and easy to use by anyone, whatever their age, background, internet access device or level of ability or disability. We're constantly checking that the whole website remains...

News and Press

Summary: 20 January 2012... Havering Council criticised over rehousing of family with disabled daughter... The London Borough of Havering failed to consider its duties under the Disability Discrimination Act when it didn... t rehouse a...

Search Results

Summary: You searched for:... Found 3902 documents for the search term... Displaying documents 1 to 10 ordered by most relevant... Accessibility options... Summary: We've designed this website to be accessible and easy to use by anyone,...

Contact us

Summary: For advice on making a complaint, or to make a complaint over the telephone, please call the LGO Advice Team on 0300 061 0614 or 0845 602 1983. (Calls to 03 numbers will cost no more than calls to national geographic numbers...

Useful links

Summary: Complaints bodies and regulators... British and Irish Ombudsman Association (includes details of complaints bodies that are members)... Care Quality Commission... Equality and Human Rights Commission... Financial Ombudsman Service.

Frequently Asked Questions

Summary: Complaining to the council first... Council taking action during complaint investigation... Dealing with urgent complaints... Equality monitoring... Making complaints for other people... New adult social care...

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Summary: If you set up a login account here, you will receive regular email alerts on new and revised material added to this website. You can select categories of information you want to receive alerts about.... If you have previously saved a...

About us: Key facts about the Ombudsmen

Summary: There are three Local Government Ombudsmen in England.... We make our decisions independently of all government departments, councils and politicians.... We examine complaints without taking sides. We...

Making a complaint

Summary: If you have a complaint, the first thing to do is complain to the council or care provider. You can find out how to complain from the council or care provider, or you can ask a councillor to help, if your complaint is...

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