Customer Satisfaction and Public Awareness Surveys

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MORI report

MORI's report and the questionnaire (with the responses marked up) are published here. The MORI report and questionnaire are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge.
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The press release we issued about the MORI report is set out here

* Complainants Survey 1999
* Questionnaire 1999

For more information about the MORI Social Research Institute, visit
their website on www.mori.com/sri

 

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