Environment and regulation archive 2016-2017


Archive has 838 results

  • Transport for London (16 017 252)

    Statement Closed after initial enquiries Licensing 31-Mar-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about Transport for London's scoring of his topographical assessments. It would be reasonable for Mr X to appeal against Transport for London's decision not to grant him a private hire vehicle driver's licence.

  • Calderdale Metropolitan Borough Council (16 010 352)

    Statement Not upheld Noise 31-Mar-2017

    Summary: There is no fault in how the Council investigated Mr X's complaints about noise from a business near his home. It decided it was not expedient to take enforcement action against the business for a change of use and that the noise was not a statutory noise nuisance. These are decisions the Council was entitled to take.

  • Norwich City Council (16 006 656)

    Statement Not upheld Trees 31-Mar-2017

    Summary: There is no fault with how the Council dealt with a breach of planning control.

  • High Peak Borough Council (16 011 553)

    Statement Not upheld Drainage 30-Mar-2017

    Summary: The Council acted without fault in investigating water damage to a neighbouring property even though it could not show which owner has responsibility for a boundary wall between its property and its neighbour and it failed to properly record a surveyor's visit.

  • Manchester City Council (16 016 959)

    Statement Closed after initial enquiries Other 30-Mar-2017

    Summary: We will not investigate this complaint about a fixed penalty for littering as we cannot add to the Council's own investigation. The complainant seeks compensation for damages as she said she was assaulted when the fixed penalty was issued. The Ombudsman cannot determine personal injury complaints. This is a matter for the courts and it is reasonable to expect the complainant to take court action. The Council has apologised for delay and failing to respond to the complainant's complaints to it. We cannot add to this by investigating.

  • Birmingham City Council (16 015 885)

    Statement Upheld Noise 30-Mar-2017

    Summary: Mr X says he was mistreated by council officers who dealt with his complaint about noise from a neighbouring property. There was fault because a council officer wrongly sent a letter intended for the alleged perpetrator of the noise to Mr X. The Council apologised to Mr X and this was a sufficient remedy for the injustice he suffered.

  • West Berkshire Council (16 018 430)

    Statement Closed after initial enquiries Drainage 30-Mar-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the flooding to his home. It is reasonable to expect him to go to court if he considers the Council failed to correctly identify the cause of flooding in 2015.

  • London Borough of Harrow (16 018 301)

    Statement Closed after initial enquiries Trees 30-Mar-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the Council's refusal to cover the cost of works to repair damage caused by tree roots. He cannot establish whether the Council is liable. The matter may be decided in court.

  • Reading Borough Council (16 018 630)

    Statement Closed after initial enquiries Trees 30-Mar-2017

    Summary: The Ombudsman will not investigate Mr A's complaint that the Council has refused to prune a tree because it is unlikely he would find fault on the Council's part.

  • London Borough of Redbridge (16 017 925)

    Statement Closed after initial enquiries Refuse and recycling 29-Mar-2017

    Summary: The Ombudsman will not investigate Ms X's complaint that the Council issued her a fixed penalty notice for not evidencing the proper disposal of trade waste. It is unlikely we would find fault by the Council and if Ms X disputed the offence it would have been reasonable for her to put forward her argument in court in defence of any prosecution.

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