Children's care services archive 2016-2017


Archive has 711 results

  • Wirral Metropolitan Borough Council (16 017 968)

    Statement Closed after initial enquiries Disabled children 31-Mar-2017

    Summary: The Ombudsman will not investigate this complaint about the use of the complainant's son's direct payments. This is because there is no evidence of fault in the council's actions and nothing we could add to the Council's investigation.

  • Cumbria County Council (16 015 463)

    Statement Closed after initial enquiries Child protection 31-Mar-2017

    Summary: The Ombudsman is unable to investigate this complaint about the failure of a social worker to make arrangements for a family assessment. This is because the matter is now being decided by a court.

  • London Borough of Wandsworth (15 014 884)

    Statement Upheld Other 30-Mar-2017

    Summary: When considering homeless applications from a young person under 18 the Council failed to properly consider its duties under the Children Act 1989 resulting in a loss of service.

  • Surrey County Council (16 014 321)

    Statement Upheld Other 30-Mar-2017

    Summary: The Council was at fault in failing to consider Mr X's complaints under the stages of the children's statutory complaints procedure in early 2016. These proceedings are now concluded so the Council will investigate his complaints under the statutory process now.

  • Southend-on-Sea Borough Council (16 013 217)

    Statement Not upheld Child protection 30-Mar-2017

    Summary: The Council was not at fault in relation to Mr W's complaints about the way in which it safeguarded his daughter. It properly investigated the complaints through the statutory procedure put in place by the Children Act 1989 and reached valid and defensible conclusions.

  • Kent County Council (16 010 292)

    Statement Not upheld Looked after children 30-Mar-2017

    Summary: There is no fault in this complaint about the care the Council is providing to Mr X's son who is in foster care on a full care order.

  • Kent County Council (16 011 659)

    Statement Upheld Fostering 30-Mar-2017

    Summary: The Council's decision to end A's placement with Mr C and Ms T was not fault. However, there was some fault with how it managed a difficult situation when she refused to return home. The Council agreed to pay Mr C and Ms T a maintenance allowance for the extra time A was with them, which was suitable remedy

  • London Borough of Hackney (16 018 757)

    Statement Closed after initial enquiries Child protection 30-Mar-2017

    Summary: Mr G complains that, based on false information, her grandchild has been placed with a relative and her own contact has been restricted. The Ombudsman has no power to investigate complaints about the evidence considered by courts and their decisions.

  • Stockton-on-Tees Borough Council (16 017 371)

    Statement Closed after initial enquiries Child protection 30-Mar-2017

    Summary: The Ombudsman cannot investigate this complaint about the records held by the Council, and about the complainant's contact with his family. This is because data issues are considered by the Information Commissioner's Office (ICO) and contact arrangements have been considered by a court.

  • City of York Council (16 016 667)

    Statement Closed after initial enquiries Other 29-Mar-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about advice given by the Healthy Child Service. There is no injustice.

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