Benefits and tax archive 2016-2017


Archive has 924 results

  • London Borough of Haringey (16 017 331)

    Statement Closed after initial enquiries Council tax support 31-Mar-2017

    Summary: Mr I complains the Council has not assessed his claims for council tax support and will now not backdate his claim. The Ombudsman will investigate this complaint as it would be reasonable for Mr I to appeal the Council's decision to the Valuation Tribunal.

  • Medway Council (16 017 395)

    Statement Closed after initial enquiries Council tax 31-Mar-2017

    Summary: Mr X complained about the Council's refusal to allow him an exemption from council tax because of mental impairment. The Ombudsman will not exercise his discretion to investigate Mr X's complaint which has been made outside the normal 12 month period because there is not enough evidence of fault to warrant an investigation.

  • Birmingham City Council (16 012 304)

    Statement Upheld Housing benefit and council tax benefit 31-Mar-2017

    Summary: the Council did not consider official error housing benefit overpayments properly. However, it has now considered these and decided not to recover them.

  • Selby District Council (16 016 937)

    Statement Closed after initial enquiries Council tax 31-Mar-2017

    Summary: Mrs X complains about the way the Council has handled her council tax and her complaints about this. The Ombudsman will not investigate this complaint as although the Council made a mistake the impact on Mrs X is not such as to justify an investigation.

  • Coventry City Council (16 013 703)

    Statement Upheld Council tax 31-Mar-2017

    Summary: Mr X complains about the Council's handling of his council tax account. A manager did not respond to one of his emails and the Council obtained a liability order without issuing a summons to court beforehand. The Council cancelled the cost of the summons and also the cost of a further summons. I am satisfied it took action to remedy the injustice to Mr X.

  • Redditch Borough Council (16 011 959)

    Statement Upheld Council tax 31-Mar-2017

    Summary: There were failings in the way the Council administered Mr and Mrs B's council tax account. The Council has agreed to take action to remedy their injustice.

  • Thurrock Council (16 017 642)

    Statement Closed after initial enquiries Council tax 31-Mar-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about a council tax discount. Ms X has a right of appeal to the Valuation Tribunal.

  • London Borough of Barking & Dagenham (16 018 490)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 31-Mar-2017

    Summary: Mrs T complains about the Council's decision she owes a housing benefit overpayment. The Ombudsman will not investigate this complaint as it would be reasonable for Mrs T to use her right to appeal the Council's decision to a Tribunal.

  • London Borough of Hammersmith & Fulham (16 011 939)

    Statement Upheld Housing benefit and council tax benefit 30-Mar-2017

    Summary: There was fault by the Council, in that there was two and a half months delay in dealing with Miss B's housing benefit claim. The Council has apologised which remedies the injustice caused. There was no fault in the Council's decision to appeal against the tribunal's decision to pay housing benefit and to suspend payment of benefit until the tribunal refused permission to appeal.

  • London Borough of Croydon (16 009 671)

    Statement Not upheld Council tax 30-Mar-2017

    Summary: The Council was not at fault for the way it instructed the bailiff to collect outstanding council tax or incurring multiple compliance fees. It did not break a promise to waive the fees.

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