Health archive 2016-2017


Archive has 217 results

  • Pennine Acute Hospitals NHS Triust (15 009 260)

    Statement Not upheld Hospital acute services 31-Mar-2017

    Summary: The Ombudsmen found no fault in the care, support and treatment provided to the complainant's late father by the Trust, the Surgery, the Council and the Hospice. The care, support and treatment provided was in line with good medical practice and national guidance. NHS England took too long to respond to a complaint but it already apologised to the complainant for the delay.

  • Healey Surgery (15 009 259)

    Statement Not upheld General Practice 31-Mar-2017

    Summary: The Ombudsmen found no fault in the care, support and treatment provided to the complainant's late father by the Trust, the Surgery, the Council and the Hospice. The care, support and treatment provided was in line with good medical practice and national guidance. NHS England took too long to respond to a complaint but it already apologised to the complainant for the delay.

  • Springhill Hospice (15 009 261)

    Statement Not upheld Hospital acute services 31-Mar-2017

    Summary: The Ombudsmen found no fault in the care, support and treatment provided to the complainant's late father by the Trust, the Surgery, the Council and the Hospice. The care, support and treatment provided was in line with good medical practice and national guidance. NHS England took too long to respond to a complaint but it already apologised to the complainant for the delay.

  • Leamington Spa Nursing Home Limited (16 017 663)

    Statement Closed after initial enquiries Other 31-Mar-2017

    Summary: the Ombudsmen will not investigate Mrs F's complaints about the care provided to her late husband at Royal Leamington Spa Nursing Home. So much time has passed since the events complained about we are unlikely to be able to add to the investigation already carried out. We are also unlikely to be able to achieve the outcome Mrs F seeks.

  • NHS England (15 009 262)

    Statement Not upheld Hospital acute services 31-Mar-2017

    Summary: The Ombudsmen found no fault in the care, support and treatment provided to the complainant's late father by the Trust, the Surgery, the Council and the Hospice. The care, support and treatment provided was in line with good medical practice and national guidance. NHS England took too long to respond to a complaint but it already apologised to the complainant for the delay.

  • Somerset Partnership NHS Foundation Trust (16 009 115)

    Statement Not upheld Mental health services 30-Mar-2017

    Summary: The Ombudsmen found fault in the way a GP Practice communicated with Mr R about his late mother, Mrs N's care, and in its failure to respond to his complaint. They also found some fault in the communication with Mr R by his mother's nursing home. These faults led to an injustice to Mr R. I have recommended the organisations apologise and put in place service improvements. The Ombudsmen found no faults in the nursing home care provided to Mrs N, and no faults in the way the Trust communicated with Mr R.

  • South Tyneside NHS Foundation Trust (16 001 940)

    Statement Not upheld Hospital acute services 29-Mar-2017

    Summary: The Ombudsmen have not found evidence of significant fault in how health and social care services were arranged and provided to the complainants' mother. However, they have found evidence of poor record keeping by the Council and a Care Provider, who will apologise to the family and take steps to improve future practice.

  • City Hospitals Sunderland NHS Foundation Trust (16 001 942)

    Statement Not upheld Other 29-Mar-2017

    Summary: The Ombudsmen have not found evidence of significant fault in how health and social care services were arranged and provided to the complainants' mother. However, they have found evidence of poor record keeping by the Council and a Care Provider, who will apologise to the family and take steps to improve future practice.

  • Surrey & Borders Partnership NHS Foundation Trust (15 015 946)

    Statement Upheld Mental health services 29-Mar-2017

    Summary: The Ombudsmen have found a Mental Health Trust and a Council generally arranged services appropriately for an elderly person with an acquired brain injury. However, the Ombudsmen find the Mental Health Trust failed to follow safeguarding protocol, which caused injustice to the family. The Ombudsmen also find a Hospital Trust did not act with due diligence when arranging a discharge from Hospital.

  • Frimley Health NHS Foundation Trust (15 018 199)

    Statement Upheld Mental health services 29-Mar-2017

    Summary: The Ombudsmen have found a Mental Health Trust and a Council generally arranged services appropriately for an elderly person with an acquired brain injury. However, the Ombudsmen find the Mental Health Trust failed to follow safeguarding protocol, which caused injustice to the family. The Ombudsmen also find a Hospital Trust did not act with due diligence when arranging a discharge from Hospital.

;