Housing archive 2015-2016


Archive has 742 results

  • London Borough of Lewisham (15 010 574)

    Statement Not upheld Homelessness 31-Mar-2016

    Summary: The Council was not at fault both in the way in which it decided its offer of permanent accommodation was suitable, and in which it reviewed its decision.

  • London Borough of Lambeth (15 013 401)

    Statement Not upheld Homelessness 31-Mar-2016

    Summary: There is no fault in this complaint that the Council has delayed carrying out repairs to a faulty hob in Ms X's property, that it handled her housing benefit claim poorly or that it wrongly allowed her landlord and his agents to enter the property without agreement or proper notice.

  • Royal Borough of Kingston upon Thames (15 014 860)

    Statement Closed after initial enquiries Homelessness 31-Mar-2016

    Summary: I am not investigating this complaint about repairs to Mr X's temporary accommodation. This is because he became aware of these more than 12 months before he complained to this office and there are no grounds for me to consider the complaint now.

  • Central Bedfordshire Council (15 003 792)

    Statement Upheld Private housing 31-Mar-2016

    Summary: there was some fault in the way the Council administered an Empty Home Loan which Mr X and Ms Y used to renovate a property they owned so they could let it to a tenant. The Council has provided a suitable remedy for the anxiety and distress caused by its errors.

  • London Borough of Lewisham (15 012 264)

    Statement Not upheld Homelessness 30-Mar-2016

    Summary: The Ombudsman will discontinue her investigation into Ms A's complaint about the Council's offer of permanent accommodation because it has now withdrawn the offer. The Council has agreed to look into the damp problem in Ms A's temporary accommodation.

  • London Borough of Enfield (15 007 183)

    Statement Upheld Homelessness 30-Mar-2016

    Summary: The Ombudsman has found evidence of fault in the Council's handling of housing applications made by Ms X in 2014 and 2015. The Ombudsman recommended the Council completes its assessment of Ms X's 2015 application, apologises to her for the failings she identified and pay her £250 in recognition of the uncertainty its actions have caused her. The Council agreed and for this reasons the Ombudsman has ended her investigation of this complaint.

  • North Devon District Council (15 005 204)

    Statement Not upheld Allocations 30-Mar-2016

    Summary: There was no fault in the way the Council decided how to prioritise Miss X's application for housing.

  • Dacorum Borough Council (15 015 086)

    Statement Not upheld Homelessness 30-Mar-2016

    Summary: Ms X, who complains on behalf of her son Mr X, says the Council has failed to follow homelessness legislation and its housing allocations policy when considering her son's homelessness application and housing situation. The Ombudsman has found no evidence of fault in the matters she has investigated and therefore she has ended her investigation of this complaint.

  • Shepway District Council (15 018 767)

    Statement Closed after initial enquiries Allocations 30-Mar-2016

    Summary: The Ombudsman will not investigate Mr B's complaint about the way the Council has dealt with his housing application. There is not enough evidence of fault or of an injustice to Mr B to warrant an investigation.

  • Spelthorne Borough Council (15 004 810)

    Statement Upheld Allocations 30-Mar-2016

    Summary: Miss X failed to respond to a letter from the Council in May 2014 saying she must reapply to stay on its housing register. It cancelled her application. By the time Miss X contacted the Council in May 2015, it had a new allocation scheme and Miss X no longer qualified. The Council gave her some incorrect information, but this did not affect the outcome, and Miss X does not qualify for the Council's current housing allocations scheme.

;