Environment and regulation archive 2015-2016


Archive has 798 results

  • Dover District Council (15 018 078)

    Statement Closed after initial enquiries Licensing 31-Mar-2016

    Summary: The Ombudsman will not investigate Ms X's complaint about the Council giving information to the Home Office about her House in Multiple Occupation (HMO). The Council has not caused Ms X an injustice because it was the Home Office that decided to remove her residents.

  • Selby District Council (15 019 139)

    Statement Closed after initial enquiries Refuse and recycling 31-Mar-2016

    Summary: The Ombudsman will not investigate this complaint about the way the Council responded to a report of spilt rubbish. This is because the impact on the complainant is not serious enough to warrant an investigation.

  • Coventry City Council (15 015 839)

    Statement Upheld Refuse and recycling 31-Mar-2016

    Summary: There is fault by the Council in not collecting the complainant's recycling on a number of occasions over the last 8 months.

  • Darlington Borough Council (15 013 236)

    Statement Upheld Trees 31-Mar-2016

    Summary: The Council is not at fault in deciding Mrs X cannot fell a tree on council land behind her house. The Council has apologised for its delay carrying out an equality impact assessment has agreed to improve its record keeping.

  • Rochdale Metropolitan Borough Council (15 019 003)

    Statement Closed after initial enquiries Trading standards 31-Mar-2016

    Summary: The Ombudsman will not investigate this complaint about a visit by Trading Standards and other officers to the complainant's shop. It is unlikely she would find evidence of fault causing injustice to the complainant which warrants her involvement. She should not investigate how the Council dealt with a complaint about something which she will not herself investigate.

  • Essex County Council (15 019 519)

    Statement Closed after initial enquiries Refuse and recycling 31-Mar-2016

    Summary: The Ombudsman will not investigate Mr Y's complaint about the withdrawal of a mixed recycling skip at a waste centre as Mr Y is not caused significant injustice by this. The Ombudsman cannot investigate Mr Y's complaint that the Council is wasting public money by operating two recycling centres in close proximity to each other. This affects all or most of the people in the Council area and is outside the Ombudsman's legal remit.

  • Transport for London (15 018 512)

    Statement Closed after initial enquiries Noise 30-Mar-2016

    Summary: The Ombudsman will not investigate this complaint about alleged failure on the part of Transport for London to take action about increased noise from tube trains which can be heard in the complainant's flat and its failure to respond to his complaint. The Authority has scheduled work to deal with the noise and has apologised for the delay in responding to the complainant and so no worthwhile outcome would be served by an investigation.

  • Newark & Sherwood District Council (15 019 019)

    Statement Closed after initial enquiries Other 30-Mar-2016

    Summary: The Ombudsman will not investigate Mr A's complaint about the Council's response to damage to a hedge and trees in a conservation area. Part of his complaint is late and there are no good reasons he could not have made it to the Ombudsman sooner. The Council should have a chance to investigate and respond to more recent concerns before the Ombudsman considers them.

  • Chiltern District Council (15 018 646)

    Statement Closed after initial enquiries Refuse and recycling 30-Mar-2016

    Summary: The Ombudsman will not investigate Mr B's complaint about repeated missed bin collections and a failure by the Council to respond to his complaint. There was fault by the Council, but the Council has apologised and taken steps to ensure Mr B's bins are collected. Further consideration of the complaint would not achieve any more for Mr B.

  • Kingston upon Hull City Council (15 010 983)

    Statement Closed after initial enquiries Refuse and recycling 30-Mar-2016

    Summary: The Ombudsman will not investigate this complaint about missed bin collections. The Council has now put in place measures to prevent problems in the future and has apologised for past failings.

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