Housing archive 2014-2015


Archive has 742 results

  • London Borough of Haringey (14 003 002)

    Statement Upheld Allocations 31-Mar-2015

    Summary: The Council delayed unreasonably in dealing with a review of suitability of accommodation and in identifying a suitable property. The complainants lived in unsuitable accommodation for seven months longer than necessary. The Council has agreed to pay them £1,400 to recognise this injustice. This is a satisfactory remedy.

  • London Borough of Hillingdon (14 002 057)

    Statement Not upheld Homelessness 31-Mar-2015

    Summary: Ms X says the Council is at fault in its handling of her homelessness and housing applications. The Ombudsman did not find any evidence of significant fault by the Council in the matters she investigated. For this reason she has ended her investigation.

  • Exeter City Council (13 011 643)

    Statement Upheld Allocations 31-Mar-2015

    Summary: The Council did not handle Ms J's homelessness application correctly, so she suffered the avoidable distress of being street homeless, and was at times without suitable accommodation while she waited for the outcome of the Council's review. The Council should apologise and pay Ms J £1,600 to acknowledge the impact on her of its faults. The Council should also apologise to her sons and pay them £200 each, to acknowledge the opportunity they lost to make an informed decision about their future.

  • London Borough of Redbridge (13 017 937)

    Statement Upheld Private housing 31-Mar-2015

    Summary: there was fault in the way the Council responded to Mr X's request for assistance when his landlord did not provide information he had requested about service charge accounts. The fault caused Mr X distress and time and trouble. The Council has agreed to provide a suitable remedy.

  • London Borough of Hackney (14 010 596)

    Statement Upheld Allocations 31-Mar-2015

    Summary: The Ombudsman has found fault by the Council in its handling of Miss X's request for assistance with her housing. The Council has agreed to help her submit a new housing register application and to apologise. The Ombudsman considers this suitably addresses the injustice caused to Miss X and so she has ended her investigation of this complaint.

  • Luton Borough Council (14 019 743)

    Statement Closed after initial enquiries Council house sales and leaseholders 31-Mar-2015

    Summary: The Ombudsman will not investigate Mr B's complaints about Council delays in his Right to Buy application and in responding to his complaints. Mr B had a right of appeal to the County Court to seek a remedy for the alleged delay and it is reasonable to expect him to have used this right.

  • London Borough of Croydon (14 019 437)

    Statement Closed after initial enquiries Allocations 31-Mar-2015

    Summary: The Ombudsman will not investigate Miss B's complaint that the Council has repeatedly taken her application off its housing register. There is no evidence of fault in the way the Council reached its review decision.

  • Welwyn Hatfield Borough Council (14 013 670)

    Statement Upheld Other 30-Mar-2015

    Summary: Ms A complains the Council delayed unreasonably in seeking to recover the cost of replacing lino damaged during her tenancy of a rented property, responsibility for which she denies. While the Council did delay in following up the outstanding debt, there has been insufficient injustice caused to Ms A to warrant further investigation of the complaint.

  • London Borough of Havering (14 001 209)

    Statement Upheld Other 30-Mar-2015

    Summary: Ms A complains the Council acted without good cause in changing the locks to her property and treating it as abandoned. The complaint is upheld. While Ms A should have acted sooner to stop the process, there was fault by the Council which caused her injustice and the Council has agreed to pay £200 to resolve the complaint.

  • Royal Borough of Greenwich (14 007 788)

    Statement Upheld Other 30-Mar-2015

    Summary: The Council told Mr B the damage bonds it provided for two of his properties only lasted a year but was at fault for not explaining how renewal of the bonds worked. The Council's agreement to pay against both bonds is a satisfactory remedy for the injustice caused to Mr B. The Council will also improve the information it provides to landlords.

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