Adult care services archive 2014-2015


Archive has 1378 results

  • West Sussex County Council (14 015 759)

    Statement Not upheld Other 31-Mar-2015

    Summary: The Council took no action when Mr X's care provider refused to assist him in visits outside his home. It decided that the care provider's decision was reasonable in all the circumstances. I do not uphold the complaint.

  • Dorset County Council (14 011 199)

    Statement Not upheld Transport 31-Mar-2015

    Summary: There is no fault in the Council's decision that Ms J is no longer eligible for a disabled person's Blue Badge. The Council has considered her application in line with the guidance issued by the Department for Transport.

  • London Borough of Bromley (14 002 054)

    Statement Not upheld Direct payments 31-Mar-2015

    Summary: There was no fault in the way the Council carried out an assessment of the complainant's brother's care needs. There was also no fault in the way the Council reached the decision to not refund the complainant's brother for the cost of his care while he was on holiday abroad.

  • North Lincolnshire Council (14 016 074)

    Statement Not upheld Charging 31-Mar-2015

    Summary: I have stopped investigating Mrs B's complaint about the Council's decision to charge her mother for care fees. The Council did not receive a complaint from Mrs B before the Ombudsman considered the matter. The Council has now agreed to respond to
    Mrs B's complaint through its complaint procedures. If Mrs B is unhappy with the Council's final response she can ask the Ombudsman to consider a new complaint.

  • Sheffield City Council (14 009 276)

    Statement Not upheld Other 30-Mar-2015

    Summary: The council has increased the amount of respite provision for Mr and Mrs X's son, following a further needs assessment.

  • Somerset County Council (13 017 615)

    Statement Upheld Domiciliary care 30-Mar-2015

    Summary: Neither the Council nor the Care Provider dealt properly with Mr B's complaints that the carer was not meeting the care plan and was fabricating records of his visits to care for Mr B's adult son. It has not explained to me or Mr B why it did not investigate his complaint at stage two of its process. The Care Provider had not given Mr B a clear explanation of the expenses the carers claim and its invoices did not tell service users what expenses they are paying for. I recommend the Council ensures it responds to complaints in good time and progresses these through its procedure where needed. It should also apologise for to Mr B and ensure its Provider reviews how it invoices clients for expenses.

  • Wigan Metropolitan Borough Council (14 013 522)

    Statement Not upheld Other 30-Mar-2015

    Summary: There were significant flaws in the way the Council went about closing a residential care home. It should have consulted on the question of closure. Instead it consulted on future provision but that consultation too was flawed. The Council accepts this and apologises unreservedly to those who complained for the distress and anxiety they were caused.

  • North Somerset Council (14 019 867)

    Statement Closed after initial enquiries Safeguarding 30-Mar-2015

    Summary: The Ombudsman will not investigate Ms A's late complaint about the Council's refusal to investigate allegations of abuse dating back to before 2003. This is because it is unlikely that an investigation into matters which allegedly happened so long ago by either the Council or the Ombudsman could achieve a worthwhile outcome.

  • London Borough of Redbridge (14 017 640)

    Statement Not upheld Transport 30-Mar-2015

    Summary: Mr X complains the Council did not take full account of Mrs X's difficulties when it decided she was not eligible for a Blue Badge. The Council was not at fault.

  • Portsmouth City Council (14 019 487)

    Statement Closed after initial enquiries Assessment and care plan 30-Mar-2015

    Summary: The Ombudsman will not investigate Mrs D's complaint about the Council's recent assessment of her needs. This is because the Council has already agreed to carry out a fresh assessment.

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