Children's care services archive 2013-2014


Archive has 489 results

  • Gateshead Metropolitan Borough Council (13 019 909)

    Statement Closed after initial enquiries Child protection 31-Mar-2014

    Summary: The Ombudsman will not investigate Mrs M's complaint about children services issues. She has no power to investigate court orders, the Information Commissioner is better placed to consider Data Protection Act breaches and she has not provided details on the remainder.

  • Shropshire Council (13 011 741)

    Statement Upheld Other 31-Mar-2014

    Summary: While some aspects of Mrs E's adoption application could have been handled better, there was no fault by the council that undermined its decision to reject the application.

  • Wokingham Borough Council (13 002 910)

    Statement Closed after initial enquiries Child protection 31-Mar-2014

    Summary: The Ombudsman cannot investigate Ms D's complaint about contact arrangements with her children following care proceedings because it lies outside her jurisdiction. This is because these arrangements arise from court proceedings and the Ombudsman cannot consider the court's decision or anything that happened in court.

  • Suffolk County Council (13 009 601)

    Statement Upheld Disabled children 31-Mar-2014

    Summary: The Council has agreed to apologise for the distress it caused the complainant at a meeting. Beyond that, the Ombudsman has found no evidence of fault in how the Council investigated and reviewed a number of complaints about children's social care provision. Because of this, she has decided to complete and close the investigation into this complaint.

  • Stockton-on-Tees Borough Council (13 015 209)

    Statement Upheld Other 31-Mar-2014

    Summary: The Ombudsman has found no evidence of fault in the way the Council completed a core assessment of the complainant's daughter apart from delay. Because of this, she has decided to complete and close the investigation into this complaint.

  • South Tyneside Metropolitan Borough Council (13 018 399)

    Statement Closed after initial enquiries Child protection 31-Mar-2014

    Summary: The Ombudsman cannot investigate Mrs M's complaint about the accuracy of evidence it gave in a children's court case. There is another body better placed to consider allegations of a social worker's unprofessionalism.

  • Dorset County Council (13 019 234)

    Statement Closed after initial enquiries Child protection 31-Mar-2014

    Summary: The Ombudsman will not investigate Mr and Mrs P's complaint. The Court, not the Council, decided their children should be cared for by foster carers and she has no power to investigate the accuracy of evidence given to court. The Council has provided a way by which Mr and Mrs P can be updated on their daughter's progress.

  • Birmingham City Council (13 010 519)

    Report Upheld Disabled children 31-Mar-2014

    Summary: A women complains that the council delayed in assessing her son's needs. The son, who is 16 years old has autistic spectrum disorder with severe learning and communication difficulties that need specialist support.

  • Derbyshire County Council (13 019 859)

    Statement Closed after initial enquiries Other 28-Mar-2014

    Summary: The Ombudsman cannot investigate events within a court hearing nor a Council officer's actions acting in their personal capacity.

  • Leicestershire County Council (13 007 827)

    Statement Upheld Other 28-Mar-2014

    Summary: The Ombudsman found fault on Ms A's complaint about the way the Council's youth service assessed her son's support needs while at a youth club. The Council did not tell her of its plan to assess him, explain the purpose for doing so, or explain the process. The Council apologised for its failings, offered to reassess with her full involvement, and revoke the previous assessments. These actions are a satisfactory way of settling Ms A's complaint.

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