Adult care services archive 2013-2014


Archive has 934 results

  • Kent County Council (13 016 537)

    Statement Closed after initial enquiries Assessment and care plan 31-Mar-2014

    Summary: Mrs T complained the Council had not provided social care services. Mrs T has not complained directly to the Council. The Ombudsman will not generally investigate a complaint before a council has had an opportunity to respond to the complaint.

  • European Nursing Agency (13 004 489)

    Statement Not upheld Domiciliary care 31-Mar-2014

    Summary: Ms X complained at the service provided by 'live-in' carers supplied by the care provider between September 2010 and November 2011. While there was evidence of some fault by the provider it was not considered at fault with regard to the majority of matters raised by Ms X. In addition, where there had been fault either this did not cause injustice or else the care provider's actions provided a sufficient remedy for Ms X.

  • Rotherham Metropolitan Borough Council (13 013 085)

    Statement Upheld Direct payments 31-Mar-2014

    Summary: Mrs Q complained about the way the Council reduced Mr P's weekly care package. There is evidence of fault in one of the assessments that reduced Mr P's support. The Council has agreed to remedy any injustice Mr P has suffered. This is a suitable resolution to the complaint.

  • Runnymede Borough Council (13 011 523)

    Statement Upheld Disabled facilities grants 31-Mar-2014

    Summary: The Ombudsman has closed a complaint that the Council arranged adaptations to a bathroom in the complainant's mother's home but the completed work is substandard and the bathroom is unsafe. The Ombudsman found fault by the Council but closed the complaint as Mr X did not suffer significant injustice because of the fault.

  • West Lindsey District Council (13 006 663)

    Statement Not upheld Disabled facilities grants 31-Mar-2014

    Summary: Mrs X says the Council is at fault in its handling of her application for a Disabled Facilities Grant (DFG). In particular she is unhappy with the adaptations offered by the Council under the DFG. I have found no evidence of fault by the Council and therefore I have ended my investigation.

  • Surrey County Council (13 004 572)

    Statement Upheld Direct payments 31-Mar-2014

    Summary: Mr X says the Council did not give him the appropriate funds for respite. He also says it did not give him funds for gym membership or driving lessons. I have found evidence of fault. The Council has agreed to pay Mr X £600 in recognition of the injustice caused to him.

  • London Borough of Brent (13 015 960)

    Statement Not upheld Assessment and care plan 31-Mar-2014

    Summary: Mr C complains he has not received the social care support he needs. I have discontinued my investigation to enable the Council to investigate his complaint first.

  • Stoke-on-Trent City Council (13 013 805)

    Statement Not upheld Safeguarding 31-Mar-2014

    Summary: The Council undertook a safeguarding investigation in line with its procedures and reached a timely decision. The complaint investigation is complete.

  • Style Acre (13 008 163)

    Statement Upheld Direct payments 31-Mar-2014

    Summary: The provider cannot show that it necessarily met the needs of the complainants' daughter in the way it said it would in its initial communications with them. There were also later communication failings especially surrounding its night-time service and 'banked hours' arrangements for care. The provider has therefore agreed to provide a remedy to the complainants by apologising to them and paying their daughter £250.

  • Dudley Metropolitan Borough Council (13 012 415)

    Statement Upheld Charging 31-Mar-2014

    Summary: The Council was at fault in how it considered whether it should pay Mrs X's top up fee for her residential care. On balance, it is likely that the Council would have made the decision that it was responsible for the top up fee at that time if the fault had not occurred. As a result Mrs X incurred unnecessary legal fees in challenging the decision. The Council has agreed to settle the complaint by making a contribution of £2000 towards Mrs X's legal fees and making a payment of £200 to Mrs X to acknowledge the distress caused to her. This is a fair and proportionate settlement so the investigation is complete.

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