Local Government Ombudsman

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The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities, including education admissions appeal panels. It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call the LGO Advice Team.

The LGO Advice Team:

LGO Advice Team

Call the LGO Advice Team for advice or to make a complaint by telephone. They are available from 8.30am to 5.00pm, Monday to Friday. You can also text or email them. See Contact us for details.

Languages other than English:

We can provide information in languages other than English:

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Image of Man with guide dog boarding bus - Click here to view this item

Mishandling of disabled man’s application to renew parking permit

Failures by the London Borough of Redbridge meant that an elderly disabled man lost the use of his disabled parking permit for 23 weeks.

Image of Special needs - Click here to view this item

Gloucestershire Council criticised over education for boy with special needs

Gloucestershire County Council failed to provide adequate education to a boy with special educational needs while he was out of school.

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Planning application in area of outstanding natural beauty mishandled

There were multiple errors in the way South Oxfordshire District Council considered an application for a replacement property in an area of outstanding natural beauty.